Responsible Gaming — Play Smart, Stay in Control

1. Age Restriction Policy (18+)

bu77 operates a strict 18+ only policy. No person under the age of 18 years is permitted to open an account, make a deposit, place a bet, or participate in any game or promotion on the bu77 platform. This is a firm requirement with no exceptions.

During the account registration process, all players are required to confirm that they are aged 18 or above. bu77 conducts identity verification (KYC) on all accounts prior to processing any withdrawal, and may request age verification at any point during the account lifecycle if there is reasonable cause to believe a player may be underage.

Where age verification is triggered, the player's account will be restricted from depositing and playing until verification is successfully completed. Any winnings accumulated by a player who is subsequently found to be under 18 will be forfeited, and the account will be permanently closed.

Keeping Gambling Away from Minors

If you share a device with family members or others who may be under 18, bu77 strongly recommends the following precautions:

• Always log out of your bu77 account when not actively using it, especially on shared devices.
• Never save your bu77 login credentials in a shared browser or device password manager.
• Consider using a device-level parental control application to block access to gambling websites on shared family devices.
• Keep your bKash, Nagad, or Rocket mobile financial service credentials private, as these may be used to fund your bu77 account.

2. Understanding Safe Gambling

For the vast majority of players, gambling on bu77 — whether that is cricket betting on the Bangladesh Tigers in the BPL, spinning slots from Pragmatic Play, or enjoying a live casino session — is a straightforward form of entertainment. Like any form of entertainment, it carries a cost: the money wagered. Safe gambling means treating that cost as the price of the entertainment itself, rather than as an investment or a means of generating income.

The following principles underpin responsible gambling at bu77:

• Gamble only with money set aside for entertainment. Decide in advance what you can comfortably afford to spend on gambling each week or month, in the same way you might budget for a restaurant meal or a cinema ticket. Treat this budget as money already spent — it is the entertainment cost.
• Never chase losses. If you lose your session budget, accept the outcome and stop. Chasing losses by depositing more in an attempt to win back what was lost is the most common pathway into problem gambling. bu77's loss limit tool is specifically designed to prevent this behaviour.
• Set time boundaries. Gambling sessions should have a defined end time, just as any leisure activity does. Use bu77's session time limit feature to enforce this automatically.
• Balance gambling with other activities. Gambling should occupy a modest portion of your leisure time and budget. If you find yourself cancelling other plans to gamble, or spending more time thinking about gambling than other activities, that is a warning sign worth taking seriously.
• Do not gamble when distressed. Gambling while experiencing financial stress, emotional difficulty, or under the influence of alcohol or other substances significantly increases the risk of making decisions you will regret. If you are going through a difficult period, the bu77 time-out tool is a simple way to create space.

3. Warning Signs of Problem Gambling

Problem gambling develops gradually in most cases. Recognising the early warning signs — in yourself or in someone you care about — is the most important step toward addressing it. bu77 has identified the following as the most common indicators that gambling may be becoming problematic.

If you recognise three or more of these signs in your own behaviour, bu77 strongly encourages you to use the deposit limit, time-out, or self-exclusion tools described below, and to reach out to the bu77 support team or an external counselling service.

4. Deposit and Spend Limits

bu77 makes it straightforward for players to control how much money they add to their account over any given period. Deposit limits can be set to apply on a daily, weekly, or monthly basis and are available to all registered players from the Account Settings section of the bu77 platform.

How Deposit Limits Work

• Once a deposit limit is active, any attempted deposit that would take your total deposits for that period above the limit will be declined.
• A new deposit limit takes effect immediately once confirmed — there is no delay on reductions.
• If you wish to increase an existing deposit limit, a mandatory 24-hour reflection period applies before the higher limit becomes active. This cooling-off window is built into the bu77 system and cannot be bypassed.
• Deposit limits apply across all payment methods on your account — setting a weekly BDT limit of ৳5,000, for example, applies to the combined total of all bKash, Nagad, Rocket, Upay, and bank transfer deposits during that week.

Loss Limits

Loss limits work in a similar way to deposit limits but cap the total amount of net losses permitted over a given period. Once the loss threshold is crossed, all game play and betting is suspended for the remainder of that period. Loss limits reset automatically at the start of the next daily, weekly, or monthly cycle, depending on which period you selected when setting the limit.

5. Time-Out and Cool-Off Features

A time-out is a short-term suspension of your bu77 account. It is designed for players who feel they need a brief break from gambling without taking the more permanent step of self-exclusion. Time-outs are suitable for managing stress periods, busy life events, or simply a desire to reset gambling habits.

Available Time-Out Periods

• 24 hours — a one-day break, taking effect immediately on confirmation.
• 48 hours — a two-day suspension, useful for a short weekend break.
• 7 days — a full week's pause, effective for resetting a pattern of daily play.
• 30 days — a one-month break, effective for more significant habit changes.

What Happens During a Time-Out

• You cannot log in to your bu77 account for the duration of the time-out period.
• No deposits, bets, or game rounds can be placed from your account.
• You will not receive promotional emails or bonus offers from bu77 during the time-out.
• Any pending withdrawal requests at the time the time-out is activated will continue to be processed normally — your funds are not affected.
• The time-out period cannot be shortened or cancelled once it has been activated. It expires automatically at the end of the chosen period.

To activate a time-out, navigate to Account Settings on the bu77 platform and select the Responsible Gaming section. If you are unable to access your account to set a time-out, contact the support team at [email protected] and a team member will apply the time-out on your behalf, usually within one hour of receiving your request.

6. Self-Exclusion at bu77

Self-Exclusion Periods Available

• 6 months — the minimum self-exclusion period available at bu77.
• 1 year
• 2 years
• 5 years
• Permanent — a permanent self-exclusion cannot be reversed at any future point. The account is closed indefinitely.

How to Request Self-Exclusion

1. Log in to your bu77 account and navigate to Account Settings, then select the Responsible Gaming tab.
2. Select Self-Exclusion from the available tools and choose your preferred exclusion period from the options listed above.
3. Confirm your identity by entering your account password. This step ensures the request is being made by the account holder and cannot be submitted accidentally.
4. Receive a confirmation email at your registered address confirming that the self-exclusion has been activated and specifying the date on which (if applicable) the exclusion will expire.
5. If you cannot access your account or prefer to request self-exclusion directly, email [email protected] with the subject line "Self-Exclusion Request", your full name, registered mobile number, and your preferred exclusion period. The bu77 team will process the request within two hours.

7. Support and Help Resources

bu77's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with care and confidentiality. If you are concerned about your own gambling or about someone close to you, please do not hesitate to reach out.

bu77 acknowledges that some players may require support beyond what an online gaming platform can provide. In those cases, we encourage reaching out to a qualified mental health professional, a trusted family member, or a peer support group. Gambling-related concerns are common and widely understood — seeking help is a sign of strength, not weakness.

8. bu77's Player Protection Commitments

Responsible gaming is not a checkbox for bu77 — it is a foundational part of how we operate. The following commitments describe what players can expect from bu77 on an ongoing basis.

• We enforce the 18+ age restriction without exception. Every bu77 account is subject to age and identity verification, and underage access is treated as a serious breach requiring immediate account closure and forfeiture of funds.
• We train our support team in responsible gaming practices. Every bu77 support agent completes responsible gaming awareness training, enabling them to identify indicators of problem gambling in player interactions and to respond appropriately.
• We monitor player activity for signs of problem gambling. bu77 uses automated monitoring tools to identify patterns of play that may indicate problem gambling — such as unusually long sessions, rapid increases in deposit frequency, or aggressive chasing of losses. Where such patterns are detected, the bu77 responsible gaming team will proactively contact the player to check on their wellbeing and make them aware of available tools.
• We process all self-exclusion requests promptly. Self-exclusion requests submitted via the platform or via email to [email protected] are actioned within two hours of receipt. We do not impose waiting periods on self-exclusion requests.
• We do not market to self-excluded players. Once a self-exclusion is active, the player is immediately removed from all bu77 marketing lists. No promotional emails, SMS messages, or bonus offers will be sent to a self-excluded account for the duration of the exclusion period.
• We use certified random number generators. All games available on the bu77 platform use RNG technology from audited and certified providers. Game outcomes are entirely random and cannot be influenced by bet size, session duration, or any other variable. This ensures that all players compete on a fair basis.
• We protect player funds. Player account balances are held separately from bu77's operational funds. Your balance remains accessible for withdrawal at any time, including during a time-out (withdrawal requests submitted before a time-out are processed normally).